Following the success of a recent roll out of Frontline Services training to a Local Authority in the Glasgow area, Albion Environmental Ltd are pleased to announce they have again been appointed by WRAP & Zero Waste Scotland to deliver Communications training to Local authority frontline recycling staff in Scotland.
In order to help local authorities and their contractors to meet frontline staff training needs, WRAP has developed a communications training package that may contribute to the achievement of a Level 2 Scottish National Vocational Qualification (SNVQ) in Recycling Operations.
The ‘Crew communications’ training package, developed and piloted by WRAP includes materials for interactive sessions delivered direct to the LA staff.
The package consists of 5 sessions. Each session is designed to be delivered in approximately 20 minutes. It can also been delivered as 1 continuous session. The session titles are:
- Understanding the bigger picture; Circular Economy (Closed Loop Recycling)
- Knowing about local issues;
- Contamination;
- Engaging with the public;
· Avoiding conflict.
The training is customised to fit the systems operated by the local authority and materials are left with the LA to enable on-going delivery. The training has been successfully delivered to more than forty local authorities, to recycling crew, staff at household waste recycling centres (HWRC) and call centre staff.
The package has recently been updated and revised to link more closely with the communications material used by the local authority. Adaptations have been made to produce a version specifically aimed at HWRC and helpline/ call centre staff.
If you are interested in arranging sessions for your Local Authority, please do not hesitate to contact us.